EMERGENCY SERVICES

Our platform supports
Emergency Services
Peer Support programs.

Our platform can help Emergency Services Peer Support programs run smoothly, save Peer Support Officers time in managing their workload, and ensure staff get the right help, quickly.

Get Support Fast. Give Support Fast.

  • Staff can see availability of Peer Support Officers and find the most suitable Peer for them.
  • Staff, Peer Support Officers and Coordinators can communicate securely, on any device, anywhere.
  • One location for Peer Support Officers to collaborate online and store support resources and links useful for their Peer Support duties.
  • Peer Support Officers can manage their Peer Support interactions and record vital de-identified information on them.
  • Peer Support Coordinators can monitor Peer Support interaction, see reports on how Peer Support is being used, and common themes on where staff are struggling.
  • One button to click to request Peer Support. One location for Peer Support Coordinators to manage Peer Support requests and assign them to the most suitable Peer.

See Reports that matter to you.

  • Streamline reporting and capture key information from Peer Support interactions whilst maintaining the confidentiality of staff.
  • Peer Support can track their workload and set reminders to follow up with the staff they are supporting.
  • Customisable data fields enables you to capture information relevant to your Peer Support program.
  • Keep a log of all closed Peer Support interactions and export them to other reporting platforms at a click of a button.
  • See the ratio of peers to staff across location and demographics and show where Peer Support recruitment efforts should be focused.

Get insights on how support
can be improved.

  • See statistics and trends from Peer Support interactions to help show how you can help staff and improve your Peer Support program in the future.
  • Monitor Peer Support workload and make sure they are not at risk of burnout themselves.
  • Provide valuable insights for Employee Assistance Providers and Psychologists and streamline the communication and handover from Peer Support.

Our Peer Support technology makes the lives of Peer Support Officers and Coordinators a little easier. Like to know more?